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Support & FAQ

At Cheesecake Club, we are dedicated to providing our customers with the best possible cheesecake experience. If you have any questions or need assistance, please refer to our Support and FAQ section below.

Contact Information:

Frequently Asked Questions:


1. What is Cheesecake Club?

Cheesecake Club is an online platform that offers a delightful selection of cheesecakes. Our products are expertly prepared, baked, and then frozen to ensure ultimate freshness and quality. All orders are ready for pickup or delivery through third-party services such as DoorDash, UberEats, Grubhub, and Postmates.

2. How do I place an order?

To place an order, visit our website at []. Explore our menu, choose your favorite cheesecakes, and proceed to checkout. All transactions are securely processed through third-party delivery services, ensuring your frozen cheesecake is delivered with the utmost care.

3. Do you have physical storefronts?

Not yet, Cheesecake Club operates as a cloud kitchen with pickup and delivery hubs. Our products are prepared in advance, frozen after baking, and ready for your convenience. We do not have physical storefronts, providing a streamlined and efficient process to deliver freshly frozen cheesecakes to your location.

4. Can I customize my order?

Unfortunately, we do not offer any customizations. Due to a high volume of orders, our cheesecakes come as is. We do, however, offer a range of flavors for our cheesecakes, and new flavors will be released every month. You can select these flavors during the ordering process.

5. How do I track my order?

Upon placing an order, you will receive a confirmation email with details on how to track your order through the respective third-party delivery service you chose during checkout (DoorDash, UberEats, Grubhub, or Postmates).

6. What are your pickup and delivery hours?

Pickup and delivery hours vary by location. Please check the operating hours on the respective third-party delivery service or contact our support team for specific information.

7. How can I provide feedback or report an issue?

We appreciate your feedback! If you have any concerns or would like to share your experience, please email us at Your input helps us improve our service and maintain the highest standards of quality.

8. How do I thaw and store my cheesecakes?

Our cheesecakes are best enjoyed when thawed out for 30 minutes to an hour before serving. They can be stored in the freezer for up to 6 months for long-term freshness. Once thawed, it is recommended to consume within 10 days if stored in the refrigerator.

9. Can I order cheesecakes for special events or gifts?

Absolutely! Each cheesecake comes in a beautiful red and gold box. Our box was made for giving. Our entire business revolves around giving and showing love to others so we had the perfect box made just for that.

10. What is your return policy?

We strive to provide our customers with the highest quality cheesecakes. If you are not satisfied with your order, please contact our customer service team within 48 hours of receiving your order. We will do our best to resolve any issues and provide a satisfactory solution.

If you have any additional questions, please don't hesitate to contact us at or text us at 720 -213-6796. Our customer service team is available to assist you during regular business hours. Thank you for choosing Cheesecake Club for your cheesecake needs.

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